If something goes wrong

Emergency & practical numbers

A wrong emergency number is worse than none, so this page only prints what we can verify against official Jordanian sources. Everything still being confirmed is marked as such.

Verified

Emergency services — 911

911 is Jordan's unified emergency number and reaches police, ambulance and civil defence anywhere in the country, including inside the Petra site. Operators in tourist areas generally speak some English. Save it before you travel.

Call 911

Not published until confirmed

Tourist Police — Petra

There is a Tourist Police post at the visitor centre, and officers patrol the main trail in daylight. We are not publishing a direct line until it is confirmed with PDTRA or the Ministry of Tourism — in the meantime call 911 or walk to the visitor-centre post.

Needs confirmation

Clinic and pharmacy nearest the gate

Wadi Musa has a government health centre and several pharmacies on the main street; the site itself has a first-aid point near the visitor centre. Exact hours and numbers change — ask your hotel reception, who will know what is open tonight.

Needs confirmation

Jordan Tourism Board helpline

Visit Jordan is the official tourist information service. We link to it rather than quote a helpline number, because the published channels change.

Needs confirmation

Official sources

Your embassy in Amman

Petra has no consular presence; every embassy is in Amman, about three hours away. For a lost passport, start with the embassy site below and the local police report.

Practical, on the ground

  • Heat and dehydration are the most common reason visitors need help. Carry 3 litres a person in summer and turn back rather than push a stair climb in the middle of the day.
  • Injuries on the stairs are usually retrieved by donkey or stretcher — it is slow. Tell someone your route before a long climb.
  • Flash floods close the Siq without much notice between November and March. Follow staff instructions immediately and never shelter in a side gully.
  • Animal welfare concerns can be reported at the visitor centre; the Petra welfare clinic asks visitors to refuse any animal that looks lame or exhausted.
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